Alternative Dispute Resolution: independent expert help for online gaming operators.
When operators fail to resolve complaints fairly, Trustera provides an impartial, certified path to a binding outcome.
Alternative dispute resolution — certified and free for a consumer.
Most gaming regulators (MGA, UKGC, and Cyprus Gaming and Casino Supervision Commission) require operators to offer players an independent dispute resolution process. Our certified ADR officers handle that process on your behalf: impartial, fully qualified, and experienced specifically in iGaming disputes.
We handle disputes across all operator types. The most common disputes we resolve include withdrawal delays and payment refusals, bonus and promotion term disputes, account closure and self-exclusion cases, game outcome and technical failure complaints, KYC and verification disputes, and terms and conditions interpretation.
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For Players
Fulfil your ADR obligation with a certified dispute resolution service designed for the iGaming industry. -
For Operators
CGA, Anjouan, and Tobique licensed operators can fulfil their legal ADR obligation by subscribing to Trustera — ad-hoc or on an annual basis. -
Competent & Independent
Trustera ADR officers are qualified dispute resolution professionals with direct expertise in online gambling disputes.
ADR vs other options
When a player’s complaint isn’t resolved internally, operators and players face several paths. We help you avoid the hardest ones.
| FEATURE | ADR | COURT LITIGATION | REGULATOR COMPLAINT | IGNORING IT |
|---|---|---|---|---|
| Cost to operator | Fixed fee per case | Legal fees | Free, but triggers an investigation | Free until enforcement |
| Player cost | Free | Court fees + legal representation | Free | — |
| Timing | 30–90 days | 12–36 months | Unpredictable | Escalates over time |
| Confidentiality | Process is private | No, public court record | No, regulatory record | — |
| Outcome | Binding on operator (if accepted) | Binding judgment | Regulatory action (no direct payout) | Reputational damage, potential licence review |
| Relationship preserved | Often yes | Rarely | No | No |
| Licence risk | None, it demonstrates compliance | None directly | High — regulator involvement | High |
Ready to resolve your dispute or fulfil your ADR obligation?
Submit your complaint online. For operator subscription enquiries, contact our team directly.