Privacy Policy

This privacy policy is applicable to this website – www.trustera-adr.com (the “Website”), which is provided and operated by Trustera B.V. (“Trustera” or “we”). PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THE WEBSITE. Access to the Website is offered to you on the condition of your acceptance of these terms (the “Privacy Policy”).

BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THE WEBSITE.

Please note that this Privacy Policy applies only to information collected via the Website. It does not apply to information that you may submit to us by any other means or to websites maintained by other companies.

This Privacy Policy forms part of Trustera’s Website Terms of Use which govern the use of the Website.

Trustera may modify, add, or delete portions of this Privacy Policy at any time by posting the changes on this page. Your continued use of the Website after any such changes have been effected constitutes your agreement to such changes.

In connection with your use of the Website or particular features or components thereof, you may be required to provide, and we may collect, information that can identify you personally or that can be used with other sources of information to identify you (“Personal Information”). For example, if you File a Claim, you will be asked to enter your name, e-mail address and phone number amongst other details. You may also provide Personal Information when you request customer service or other assistance, or otherwise communicate with us via the Website.

Trustera may receive, store and process information (including personal information) about you. Any information obtained from or about you will be used to facilitate the operation of the Website and the underlying ADR service. For instance, Trustera may use collected information for the purpose of:

• Fulfillment of orders and completion of transactions
• Provision of products and services at the request of the user
• Communication with the user about his account, responding to enquiries and sending information about features of the Website
• Communication with users about any changes to the applicable policies
• Improvement of Trustera’s products, services, operations and website functionality
• Investigations, detection and prevention of any activities that may be in violation of the law or of Trustera’s policies
• Statistical and demographic analyses of users of the Website and their usage of the website

Trustera will not disclose your Personal Information obtained via this Website to other companies or individuals, except as set out in this Privacy Policy or where Trustera is required to do so in order to comply with a court order or with the applicable law or where an emergency situation requires disclosure in order to protect the rights, property or personal safety of Trustera, its users or others.

Anonymous information and any information that is not Personal Information may be disclosed by Trustera in any manner deemed appropriate or necessary.

Trustera occasionally may make use of the services of third-party providers and agents, such as credit card processing, order fulfillment, marketing, database hosting, web analytics, and providing customer service, who may need to access Personal Information for the purpose of performing their functions. No authorization will be given to use the information disclosed to them for any other purpose.

Trustera may disclose Personal Information and other information obtained from you to its parent companies, subsidiaries, affiliates, investors or to another entity in connection with any change of ownership, change of corporate organization or mergers and acquisitions involving Trustera. In such an event Trustera would make reasonable efforts to ensure that the transferee will adhere to the provisions and practices described in this Privacy Policy.

Trustera shall make reasonable efforts to protect the security and integrity of all Personal Information provided to the Website by implementing various security measures when personal information is entered, submitted, or accessed.

We offer the use of a secure server and all supplied sensitive information will be transmitted via Secure Socket Layer (“SSL”) technology and then saved into our database. Only authorized persons with special access rights and confidentiality obligations will be able to access the information on such systems.

Notwithstanding, users are reminded that transmissions of data over the internet can never be guaranteed to be completely secure. Any transmission of data through the internet is done at your own risk.

Trustera’s Website and Service is not directed to minors under the age of 18, and Trustera will only collect and process personal identifiable information from children under that age if the minor is represented by a guardian or lawyer as stated in the Rules of Procedure. Minors below 18 years of age should not use this Website otherwise.

The Website is published in Curaçao. All data processing is governed by the laws of Curaçao and in particular the Personal Data Protection Act of Curaçao (PDPA). Although Trustera makes reasonable efforts to protect the personal identifiable information of all website users and to comply with applicable local data protection and consumer rights laws, users should not submit any Personal Information to Trustera, where they are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where they are located.

Should you have any questions about this Privacy Policy, please contact us.