Correspondence
Contact the Secretariat.
Trustera is a neutral body: the Secretariat can tell you where your case stands and how the procedure works — it cannot advise either side, predict outcomes, or discuss the merits of a pending dispute.
Players
Claims & case status
To start a case, use the claims form — filings by email are accepted only where the form is unavailable. For the status of an existing case, write from your filing email and quote your case reference.
claims@trustera-adr.comOperators
Subscriptions & coverage
For subscription terms, the T&C clause, register listings, or a reply to a claim served on you, write from a corporate address naming your brands and licence framework.
operators@trustera-adr.com/01
Write to us
Acknowledged within two business daysReceived
Your message is with the Secretariat.
Expect an acknowledgement within two business days.