File a claim.

To process your claim we require a complete complaints form including all supporting documentation. Please read our Rules of Procedure and Privacy Policy before submitting to ensure you understand the scope and effect of our proceedings.

Please be aware that our procedural language for all claims against Anjouan licensed operators is English.

PERSONAL DETAILS

First Name *

First name as in ID document used upon registration.

Last Name *

Last name as in ID document used upon registration.

Email Address *

Please use the same email that was used at registration on the operator’s platform.

Street & House Number / Name *

Please state your residential address.

Town *

Post Code *

Country of Residence *

DISPUTE DETAILS

Date of Incident *

Please enter the date of the incident that led to your complaint.

Operator *

Please choose the operator you would like to complain about. We can only accept cases from operators that work with Trustero. Please verify which company operates the domain you played on by referring to the terms and conditions of the website.

Operator Website / Domain

Amount Claimed *

Please quantify the amount in dispute. For foreign currencies please state the approximate amount converted to EUR.

Details of the Case *

Enter a detailed description of your version of the events. Please include exact amounts, dates, and reference numbers as available. Trustero will base its decision strictly on the information provided by the parties. Trustero does not investigate the facts of the dispute and is under no obligation to request additional information. Information provided after the case was opened may not be considered.

EVIDENCE

Please upload screenshots or images that support your claim. Supported file types: jpg, gif, png.

or drag and drop

Screenshots and images: jpg, gif, png

DECLARATIONS

Accuracy of Information *

I verify that the information provided is accurate and true, and that I have not submitted a claim regarding this matter to any other ADR or Court.

I confirm the above statement

Authorisation to Process Personal Data *

I give full consent to Trustero (Trustero B.V.) to process the personal data provided by me and having access to my personal data held by the named operator and the relevant Gaming Authority and any relevant third party service provider for the sole purpose of adequately investigating and settling the dispute. For this purpose I accept the Trustero Privacy Policy.

I give my consent

Acceptance of Trustero’s Rules of Procedure *

I have read, understood, and accept Trustero’s Rules of Procedure.

I accept the Rules of Procedure

WHAT HAPPENS NEXT

Submission received

We have logged your claim and will send a confirmation email shortly.
Eligibility check

Our team reviews your submission against the applicable rules and timelines.
Evidence review

We may request additional documents if needed to complete the assessment.
Outcome

You will be notified of the decision and any next steps in writing.

IMPORTANT INFORMATION

Free for consumers — There is no charge to submit a claim through this process.
Claim limits — Amounts and time limits may apply depending on the operator and scheme rules.
Honest information — Provide accurate details; misleading information can affect your claim.
Processing time — Review timelines vary; we will keep you updated at each stage.
Support — If you need help completing the form, use the support card on this page.

NEED SUPPORT?

Do you need support with filling in this form? Our team is happy to help.

Contact Our Team