File a claim.

Free of charge, in writing, in English. Your claim is decided on the record you submit — take the time to make it complete. Review the Rules of Procedure and the Privacy Policy before filing.

/01

Check admissibility first

Six questions · sixty seconds

Have you already complained directly to the operator?
Was your first complaint to the operator made within the last 12 months?
Is the amount in dispute between USD 50 and USD 500,000 (or equivalent)?
Is this dispute currently before a court or another ADR body?
Are you 18 or older — or filing through a parent, guardian or lawyer?
Does the dispute arise from a gambling transaction — withdrawal, bonus, account, game outcome, verification?

/02

The claims form

Drafts stay in your browser

A Personal details

First name *As in the ID document used at registration

Last name *As in the ID document used at registration

Email address *Use the same email you registered with the operator

Street & house number *Your residential address

Town *

Post code *

Country of residence *

B The dispute

Date of incident *The date of the event that led to your complaint

Operator (brand name) *The casino or sportsbook you are complaining about

Operator website / domain

Amount claimed *

Quantify the amount in dispute (§2.3: USD 50 – 500,000)

Details of the case *A concise and clear but complete account of events, in chronological order. The case is decided on this record (§3.1) — include what happened, when, and what the operator said.

C Evidence

Supporting documentsScreenshots of the transaction history, chat with support, emails, terms relied on. JPG, PNG, GIF or PDF — up to 10 MB in total.

D Declarations

I confirm that the information provided is accurate and true, and that I have not submitted this matter to any other ADR body or court. *I consent to Trustera ADR processing the personal data provided, for the purpose of administering these proceedings, as described in thePrivacy Policy. *I have read, understood and accept theRules of Procedure. *

/03

What happens next

01
Acknowledgement
Your claim is logged and confirmed by email, with your case reference.
02
Admissibility
The Secretariat tests the claim against the Rules and gives a reasoned answer within three weeks.
03
Exchange
The operator replies within fourteen days. We may request documents if essential information is missing.
04
Outcome
A written, reasoned decision — target ninety days from a complete file. The court route stays open.

File a claim.

Check admissibility first

The claims form

Your claim has been lodged with the Secretariat.

The online intake could not be reached.

What happens next

Acknowledgement

Admissibility

Exchange

Outcome