A named ADR body in your T&Cs
Paste-ready wording naming Trustera as your independent dispute route — the line auditors and application forms look for.
For operators
Fulfil your ADR obligation.
Offshore licence frameworks expect players to have an independent route for complaints your support team cannot close. A Trustera subscription puts a working, documented ADR body behind your terms and conditions.
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What a subscription covers
Claim intake off your support desk
Escalated complaints arrive through our form, structured and complete, instead of circling your inboxes.
A procedure compliance can cite
Fixed fourteen-day reply windows, written record, ninety-day decision target — documented in public Rules of Procedure.
Discipline on both sides
Players face the same rules: prior complaint to you first, one-year limit, claim value range, no parallel proceedings.
No brand exposure
Proceedings are confidential. Published decisions are anonymised — no operator is identified, per §8.
Certificate & register listing
A subscription certificate for your compliance file, and a listing in the public register of covered operators.
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The clause you can paste today
For your terms & conditionsIf our support team cannot resolve your complaint, you may refer the dispute — free of charge — to Trustera ADR, an independent alternative dispute resolution body (trustera-adr.com). Trustera decides disputes in writing under its Rules of Procedure, and its decisions are binding on us.
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The public register
Updated as subscriptions commenceCovered operators are listed here — brand, domains and coverage start date — so any player can verify that a casino’s ADR reference is real before relying on it. The register opens with the first subscriptions and is kept current by the Secretariat.
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Subscribing
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Enquiry
Write to operators@trustera-adr.com with your brands, domains and licence framework.
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Agreement
Flat, outcome-blind subscription terms; the T&C clause and intake details are fixed in the agreement.
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Coverage
Your brands go on the register, the clause goes in your terms, and escalated complaints start routing to us.
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Questions operators ask
Are decisions binding on us?
Operators that submit to the Trustera procedure accept decisions as binding (§2.1). That commitment is precisely what makes naming an ADR body meaningful to a regulator — and to players.
What does a subscription cost?
Fees are set in the subscription agreement and do not depend on case outcomes. Players pay nothing in any event (§10). Write to operators@trustera-adr.com for terms.
How is independence kept if operators fund the body?
Subscription fees are flat and outcome-blind. Arbitrators must disclose any interest liable to create bias and are replaced when conflicted (§3.7). Decisions are published anonymised, so the reasoning itself is open to scrutiny (§8).
Which disputes will Trustera refuse?
Claims outside USD 50–500,000, matters already before a court or another ADR body, disputes not preceded by a complaint to you, frivolous or vexatious claims, and claims filed more than a year after the player’s initial complaint (§2.2).